Refund Policy

Last updated: September 27, 2026

This policy explains when a refund is available for orders placed on Top Market Place Hub ("TMPH"). Because our services are digital and often fulfilled instantly or near-instantly by third-party providers, refund eligibility depends on the service type and what actually happened with your order.

1. General principle

Refunds are issued to your TMPH wallet balance, not to your original payment method, except where required by law or agreed otherwise. A refunded order's status will show as "Refunded" under My Orders, and the amount is credited back automatically.

2. Boosting (social media engagement)

• If an order fails to start or our provider cannot deliver it, it will be marked Cancelled or Refunded and the amount returned to your wallet.
• If an order is partially completed (e.g. you received less than the quantity ordered), the shortfall may be refunded or re-delivered at our discretion, consistent with what our provider reports.
• Once an order shows Completed, it is not eligible for a refund. Engagement delivered is engagement delivered — we cannot control whether a social platform later removes it (e.g. as part of a platform-wide "fake engagement" purge), and that is not grounds for a refund.
• Orders cannot be refunded on the basis of dissatisfaction with a social platform's own algorithm, reach, or policies — those are outside our control.

3. Numbers (virtual verification numbers)

• If we (via our provider) fail to issue a working number for your order, it will be refunded to your wallet in full.
• Once a number is issued and you have used it to receive a verification code, the order is final and non-refundable — the number has been consumed for its purpose regardless of what you do with the verified account afterward.
• If no SMS code arrives within a reasonable time and the order remains unresolved, contact Support with your order reference for a refund review.

4. Logs (account marketplace)

• Every Log listing is reviewed before publishing and its details are shown before you buy.
• Once a Log is purchased, credentials are delivered immediately and the sale is final — because credentials cannot be "returned," we cannot resell a log once it's been handed over.
• Exception: if the delivered account is demonstrably non-functional or materially different from its listing (e.g. credentials don't work, or the account was already reclaimed by the platform before delivery), contact Support within 24 hours of purchase with evidence. Verified cases are refunded to your wallet at our discretion.

5. Wallet deposits

• Wallet top-ups (via PaymentPoint or manual bank transfer) are non-refundable and non-withdrawable once credited, except where required by law.
• If you were charged by a payment provider but your wallet was not credited, contact Support with your payment reference — we will investigate and credit your wallet once confirmed, or refund via the original payment method if the charge cannot be matched to an order.

6. Referral rewards

Referral rewards are not payments for goods or services and are not refundable or withdrawable as cash — they add to your wallet balance for use on the platform, subject to our Terms of Service.

7. How to request a refund

Open a ticket under Support with your order reference number and a short description of the issue. We aim to review refund requests promptly; complex cases involving a third-party provider may take longer to confirm.

8. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.